Reporting in the Pronexus Application Console

In the Pronexus Application Console (PAC), reports are generated on demand from the Report Module, which is launched from the Tool menu.

All reports have selectable time periods (Start Date/End Date) and can be generated at PAC or Slave levels.

The Slave (or PAC) that is selected when the report module is launched is the item that will be reported on.

Reports are generated as HTML files and are stored in the location specified as the Application Console Report Directory in the Report Module configuration.

Once generated, the reports are presented in spawned web browser windows. All reports have headers that contain the client's name (left justified), the Pronexus logo (right justified), the reporting period, and the title.

Call Statistics Report

This report provides overall summary information for the selected reporting period, along with hourly and daily activity.

The summary section provides these overall counts:

  1. Total calls

  2. Total minutes

  3. Average call length (seconds)

  4. Average usage (%)

  5. Peak usage (%)

The Hourly Activity section presents 24 columns (0 -23) with the number of calls and the average call length (in minutes) for each hour.

Call Details Report

This report presents a line for each call processed within the reporting period. Each line contains the following:

  1. Application name

  2. Channel

  3. Phone number

  4. Date of call

  5. Start time

  6. Duration (seconds)

The report is sorted by date of call, start time and application name.

Event Log Report

The event log presents a list of events/errors that occurred system-wide within the reporting period.

The following is reported for each event:

  1. Application name

  2. Date of the event

  3. Time of the event

  4. Event description

The report is sorted by date and time.

Report Configuration

The various elements of the Report Module are configured by adjusting the values in the module's Configuration section. These and other configuration items are maintained in its ACRptGen.ini file:

Key

Description

ClientName *

Name of client to appear at top of reports

NumOfChannels *

Number of physical lines available to the Application Console. Calculates usage in Call Statistics report.

RepDir *

Location where report files are kept

TemplateDir

Location where HTML report templates are kept

BrowserCmd *

Location of web browser for viewing reports

RptCount

Number of different reports available to user.

Rep1

First report available: currently "Call Statistics"

Rep2

Second report available: currently "Call Details"

Rep3

Third report available: currently "Event Log"

* Configurable directly in the Report Module