In order to use the Pronexus Application Console, you must install either an Dialogic (analog or digital) voice card, or TAPI.
You can configure various elements of the Pronexus Application Console system by adjusting the values presented when the Application Console is selected on the tree.
To save changes, click on the Apply Changes button. If unsaved changes have been made to the current item when a new item is selected, you will be prompted to save/discard the changes before leaving the item.
Configuration items for the Application Console are maintained in its .INI file , although most can be changed directly in the Application Console's configuration panel.
|
Section |
Key |
Description |
Default |
|
Settings |
ArbiterName |
Server where the arbiter is running |
localhost |
|
|
Connection |
ODBC connection string |
DSN=AppConDB;UID=Admin;PWD=; |
|
|
DigitalLine |
Set to True if the telephony voice card is digital; False if analog; default is 0 |
False |
|
|
NumLines |
Total number of telephone lines available to the Application Console |
4 |
|
|
VoiceDir * |
Default directory where the Application Console specific wave files are kept |
<No default value> |
|
Auto |
AutoDeleteCalls * |
Boolean indicating whether the system auto-deletes call records |
True |
|
|
AutoDeleteEvents * |
Boolean indicating whether the system auto-deletes event log records |
True |
|
|
AutoDetectSecs |
Polling period for slave auto-detect |
5 |
|
|
AutoDetectSlaves |
Boolean indicating whether or not the system checks the arbiter periodically for running slave applications |
True |
|
|
CallDeleteAge * |
Number of days before a call record is auto-deleted |
30 |
|
|
CallDeleteTime * |
Time when call records are auto-deleted (24 hour clock) |
08:00 |
|
|
EventDeleteAge * |
Number of days before an event record is auto-deleted |
5 |
|
|
EventDeleteTime * |
Time when event records are auto-deleted (24 hour clock) |
17:00 |
|
Messages |
InitGreetActive * |
Boolean indicating whether or not the Initial Greeting is played |
False |
|
|
InitGreeting * |
Path and name of wave to be played prior to going to a slave |
Welcome.wav |
|
|
NoSlave * |
Path and name of wave to be played if the calls slave application is not available |
NoService.wav |
|
|
TrailGreetActive * |
Boolean indicating whether or not the Trailing Message is played |
False |
|
|
TrailGreeting * |
Path and name of wave to be played after the slave has returned a call to the Application Console |
Thanks.wav |
|
|
VoiceError * |
Path and name of wave to be played when a voice error has occurred in a slave application |
Callerr.wav |
* Configured directly in the Pronexus Application Console