Pronexus recommends these minimum system requirements for running VBVoice:
Pentium III 800 MHz processor or equivalent with 512 MB RAM.
Windows 2000/XP.
Visual Basic 6.0 (Standard or Professional edition), Visual Studio .NET 2003, Visual Studio 2005 (note that Visual Studio 2002 is not supported)
The recommended requirements are:
Pentium IV 2.0 GHz or higher
2.0 GB of RAM
VB 6.0 with SP 5 or Visual Studio 2005
For an HMP installation of VBVoice, the requirements are:
Pentium IV, 2.8 GHz processor, minimum 1 GB RAM
Windows XP SP2 or Windows 2003 Server, Standard or Enterprise version, SP1
Visual Basic 6.0 (Standard or Professional edition), Visual Studio .NET 2003, Visual Studio 2005
Actual requirements may vary depending on the number of voice and fax lines, and database requirements.
The following software is required before installing the Speech Application SDK (SASDK):
Latest service pack for the appropriate operating system
Internet Explorer 6.0 SP1 or later
Internet Information Services (IIS)
Microsoft .NET Framework 1.1
ASP .NET v1.1
Microsoft Enterprise Instrumentation Framework
Refer to Microsoft Speech Application SDK documentation for instructions on its installation.
The Pronexus Runtime Manager (RTM) manages design-time and runtime licenses for VBVoice. The RTM is run on a local area network (LAN) and manages the different licenses of VBVoice on computers running on the network. Read more about the RTM and how to install it.
Please also pay strict attention to the RTM recommendations about auto-saving projects and working in evaluation mode.
Each voice card has different requirements for driver installation and system resources, such as interrupts, I/O ports, and memory addresses. Each voice card also has utilities specific to that card; for example, most have a utility to learn call progress tones.
Read about installing a voice card.
After installing VBVoice and your voice card, read about building an application.
Pronexus has a dedicated web page containing the latest VBVoice read-me files and updates. You should check this site after installation for any required updates.
Refer to the support section of the Pronexus web site for more details.
For quick help on the properties and methods of VBVoice objects and controls:
Select the control, property or method in the in Visual Basic Object browser or in the property and events windows.
Press F1 for help.
In addition, all property pages have context-sensitive help implemented.
If you are unable to find an answer to your question or problem, refer to the Pronexus knowledge base at www.pronexus.com.
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Address |
2934 Baseline Road, Suite 301, Ottawa, ON, Canada, K2H 1B2 |
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Telephone |
+1 87 PRONEXUS (+1 877 766 3987) |
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International |
+1 613 271 8989 |
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Fax |
+1 613 271 8388 |
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General Inquiries |
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Product information |
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Business Solutions |
Before seeking technical support, please refer to the help manual and online knowledge base.
If you cannot find your problem listed in the knowledge base, contact your distributor.
If you purchased VBVoice directly from the Pronexus sales office, you can submit questions via our web site, or contact us via e-mail, voice, or fax.
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Online |
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Voice |
+1 (613) 271-8989 ext.2 |
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Fax |
+1 (613) 271-8388 |
Please include the following information in your message:
Voice card type
Computer type and configuration
All events leading up the problem
Full and complete description of the problem
Copy of the log file for the channel causing the error
Choose either the binary .VLG file or a text file saved using Save to Text File option in the channel log window
Copy of the form you are using or a form illustrating the problem
Printout of the form causing the problems (use the VBVoice Print Report option)
If you have comments or suggestions about VBVoice help, please send an e-mail to:
Please include version number, format (printed or on-line), name of topic (on-line), and page number (printed).