VBVoice netWorks contains additional components for remote access, system monitoring, and reporting. These components are particularly useful in multi-site enterprise installations that require remote access for system administration.
Use Call Detail to associate additional information with a call and to store this information in the call log. Data is displayed in VBVRLog and can be extracted using the ADO object for manipulation and display by your application.
Adding information to the logs allows you to use the VBVoice log browsing tools VBVLog and VBVRLog as the common user interface for both the VBVoice and application specific data.
See Call Detail Recording and ADO objects.
Reporting call statistics from your application is important for performance tuning and system planning, especially in call centre applications.
With this in mind, Pronexus offers netWorks, a tool which provides real-time statistics on all calls. Built-in measurements include call duration, call frequency, and call time. Use VB code to add even more additional call data!
Collected data is organized both by channel and by group, where calls are assigned to groups under program control.
You can display your call statistics by using the web browser interface, by using the ADO objects within your VB application, or by direct access through the COM interface.
You can also integrate netWorks statistics with NT Performance Monitor.
For more information, refer to:
Use a web browser to access LineStatus, Logging, Call Details, and Call Statistics information through the Internet or Intranet.
You can also exchange messages between a remote internet client and your VBVoice application using AgentX integration. This allows you to monitor applications and control system operations from a remote workstation. AgentX allows control of your application from the client for Remote Administration and Client call control.
You can start and stop applications using AgentX integration in conjunction with the NT Service control.
NT Service control allows your application to run as an NT Service. Your application will start automatically when NT boots, rather than waiting until a user logs in.