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Welcome to VBVoice 11
What's New in VBVoice?
User Guides
Using VBVoice
Introduction
Getting Started
System Requirements
Installing VBVoice
Installing the Runtime Manager
Installing the Voice Card
Getting Updates
Getting Help
Contacting Pronexus
Contacting Technical Support
VBVoice Overview
Introduction
What Can You Develop with VBVoice?
Sample VBVoice Applications
Visual Design Approach
Computer Telephony in Microsoft Windows
Starting A Project
Licensing
Licensing and the Runtime Manager
Building an Application
Building an Application
Four Basic Steps
Planning the System
Creating the Call-Flow Diagram
About Creating the Call-Flow Diagram
Creating New Project
Adding the VBVFrame Control
Adding Controls onto the Frame
Setting Control Names
Setting Control Properties
Connecting the Controls
Creating and Configuring Greetings
Testing the System
Overview
Configuring Test Mode
Starting a Test
E-Z Flow Example
About the E-Z Flow Software Example
Planning the System
Creating the Call-Flow Diagram and Setting Properties
Creating and Configuring Greetings
Testing the System
About
Design Environment
About the Design Environment
About Context Menus
About Display Options
Using VBVFrame Control
Configuration Files
About Configuration Files
Custom Settings
Shared Settings
Runtime Manager (RTM)
About the RTM
Operation Modes
License Types
Installing the RTM
Understanding the Interface
RTM Recommendations
High Availability
Working with Licenses
Adding
Activating
Moving
Backing up and Restoring
Setting up a Secondary RTM
Introducing
Choosing Architecture
Installing
Configuring
Adding and Activating Licenses
Starting
Customizing RTM Licenses
Introduction
Licensing of Custom Licenses Feature
Naming of Custom Licenses
Managing Custom Licenses
Managing Licenses
Generating Custom Licenses
Editing Comments
Activating Licenses
Distributing Custom Licenses
Controlling Licenses in a VBVoice Application
Properties and Events
About Properties and Events
Control Property Categories
Control Names and Properties
Common Call Routing Properties
Overview
TakeCall Method
GotoNode Method
Using Array Properties
Control Property Substitution
About Control Property Substitution
What are Its Uses?
Which Controls Can Use It?
How to Substitute a Control Property Value
Sample Uses of Control Property Substitution
Special Control Names
E-Z Flow and Control Property Substitution
Common Events
Event Time Monitoring
Conditions Object
Global Events
About Global Events
Disconnect Handling
Detecting Caller Hangup
Responding to Caller Hangup
Help Digit
Global Tone Handling
Connections Page
Event Logs and Status Displays
About Event Logs and Status Displays
About Event Logs and Status Displays
Working with Log Files
Enabling Logs
Filing in the Log Directory
Displaying Log Files
Deciphering Error Codes
Adding to Log
Sending Custom Errors to Log
Deleting Log Files
Logging in Modularity
NLog
Introducing NLog
Understanding the NLog Interface
Setting the Runtime Logger
Customizing an NLog Viewer
System Requirements
Customizing an NLog Viewer
Setting NLog Properties, Methods, and Events
Pointing NLog at an Application
Viewing Logs
Understanding the Log File Format
SNMP Traps
About SNMP
Installing
Configuring Traps
Administering Traps Remotely
Testing Traps
VBVLog
VBVLog
Menus
File Menu
Messages Menu
VBVRLog
Using the VBVRLog
LineStatus Control
Overview
Using the LineStatus OCX
Test Log
Test Log
Remote Logging
Testing
About Testing
Checking Your Design
Check Control
Check Page, Check Frame, and Check System
Interactive Test Mode
Using the Test Mode Dialog
Starting a Test
Testing Subsystems and Individual Controls
Issues in Test Mode
Voice Card Simulator
Errors
About Errors
Invalid Digit, No Digits, and Silence Timeout
Phrase Errors
Trappable Errors
Automatic Crash Dump Generation
Greetings
About Greetings
Types of Greeting Phrases
Three Basic Types
Wave Files
VAP Phrases
System Phrases
Digitizing Voice Files
Overview
Compression
VBVoice and Digitized Voice Files
Creating and Editing Phrases
Overview
Recording Phrases
Adding and Editing Phrases
Phrase Dialog
Configuring Greetings
Overview
Greetings Property Page
Using the VAP Phrase Dialog
Using the System Phrase Dialog
Configuring a Greeting
System Phrases
System Phrase Types
Re-Recording and Re-Defining
Using Control Property Substitution
Customizing Greetings at Runtime
Using Announce!
Using Databases
About Using Databases
Reviewing Recordsets
Distributing Your Application
About Distributing Your Application
File Paths
Files Required for Distribution
Installing OCXs and DLLs
User Interface and Program Control
.NET Framework Configuration
Composite Controls
About Composite Controls
Working with Composite Controls
Composite Control Design
Creating Property Pages for Composite Controls
Text-to-Speech (TTS)
About TTS
How Does TTS Work?
Using TTS in VBVoice
Designing TTS Prompts
Fine-Tuning Speech Output
Distributed Environment
WorkGroup Telephony
About Workgroup Telephony
WorkGroup Telephony Controls and Objects
Workgroup Telephony Typical Application
A Guided Tour: Conversation Objects
A Guided Tour: AgentX Controls
A Guided Tour: Remote Controls
Station Set Support
About Station Set Support
Speech Recognition (ASR)
About Speech Recognition
How Speech Recognition Works
Speech Recognition Grammars
Developing an Application with ASR
Dialogic CSP Technology
MRCP Server Integration
About MRCP Integration
MRCP Supported Features
MRCP Integration Requirements
MRCP Configuration
Using MRCP
MRCP V2
netWorks
About VBVoice netWorks
Generating Statistics and Reports
ADO Data Object
Using the VBVRLog
Using NT Service with VBVoice
Call Detail Recording
NT Service Control and E-Z Flow
Integrating with a Web Browser
Automatic Start-Up as a Service
Introducing
Modularity
About Modularity
Configuring Modular Applications
Modularity Outdial and Bridging
Modularity Restrictions
Scaling Up Modular Applications
Pronexus Application Console
Introducing Pronexus Application Console
Architecture
Configuring the System
Database Environment
Understanding the Interface
Reporting
VBVoice and .NET
About VBVoice on Microsoft .NET Platform
Comparing with VB6
Packaging of VBVoice Components
Creating Applications
.NET Framework Configuration
Third Party Components
About Third-Party Components
Installing a Voice Card
Using HMP
Using HMP
Intel HMP Technical Specifications
Installing and Licensing
Support Limitations
Understanding Call Progress Tones
Integrating TAPI and VBVoice
About VBVoice and TAPI
Selecting TAPI Lines for VBVoice
TAPI Restrictions
Configuring Speech Recognition Engines
Setting up Dialogic IP Link
Sample VBVoice Applications
Sample VBVoice Applications
Best Practices
Using HMP
Using HMP
System Requirements
Installing & Licensing
Support Limitations
Using Announce
Introducing Announce!
Getting Started
Design Environment
Using Announce
Menu Commands
Using VBFax
Introducing VBFax
Getting Started
System Requirements
Installing
Faxing with Dialogic Cards
Getting Help
Examples
Summary
SendFax
SameCallFax
FaxQueue Solution
Using VisualConnect
Getting Started
Introducing VisualConnect
Understanding The IVR Fit
Configuring IIS for VisualConnect
Configuring VisualConnect
Porting a Voice Application
Enhancing a Voice Application
About VisualConnect
Mapping Data Channels
Answering a Data Call
Greetings in a Data Call
Collecting Data with GetDigits
The Menu Mode in GetDigits
Collecting Any Text Entry
Outbound Data Calls
Call ID and Referencing Calls
Data behavior by Control
Customizing Pages
VisualConnect Sample Applications
The EZFlow Application
Reference Guides
Control Reference
Reference Summary
VBVoice Controls
AgentX - Count
AgentX
CallQueue
CallTimer
Conference
Count
D42 - DyncGrammar
D42
DataChange
DataSwitch
DataFind
Delay
Dial
DynGrammar
FreeResource - IniSwitch
FreeResource
GetDigits
GetResource
GrabResource
IniSwitch
Language - PlayMsgs
Language
OnHook
LineGroup
PlayGreeting
PlayMsgs
Record - Ring
Record
ReleaseResource
Remote
ResourceGroup
ResourcePool
Ring
SlaveEnd - SubStart
SlaveEnd
SlaveStart
SubBegin
SubEnd
SubStart
TapRecord - User
TapRecord
TimeSwitch
User
VBVFrame - WorkerThread
VBVFrame
VerifySpeaker
VoiceCmd
VoiceRec Nuance RecResult ActiveXParser
VoiceRec
WebQuery
WorkerThread
VBFax Controls
ReceiveFax
SendFax
VBVoice Objects
Object Summary
ADO Data Object
Conversation Object
Greeting Objects
Statistics Object
VBVoice Predefined Constants
Constant Summary
vbvCallOriginConstants
vbvCallReasonConstants
vbvCallResultConstants
vbvDelayTermReasons
vbvDateOrderConstants
vbvDigitMaskConstants
vbvDynGrammarInsertConstants
vbvExitNodeConstants
vbvFileFormatConstants
vbvIPFaxTypeConstants
vbvLanguageConstants
vbvLineStatusConstants
vbvModeConstants
vbvMsgTypeConstants
vbvPhraseErrorConstants
vbvPhraseTypeConstants
vbvStartSystemErrorConsta
vbvSysPhraseConstants
vbvThreadWhichControlsConstants
vbvTimeFormatConstants
vbvTransferTypeConstants
VBFax Objects
Overview
Using the Automation Library
VBFaxQueue Object
VBFaxServers Collection
VBFaxServer Object
VBFaxJobs Collection
VBFaxJob Object
VBFaxRecipients Collection
VBFaxRecipient Object
VBFaxAddress Object
VBFaxDocuments Collection
VBFaxDocument Object
VBFaxServerTypes Collection
Interfaces
RecResult Active X Parser
RecResult Parser
Autoupdater
Appendices
VBVoice
Appendix 1: INI File Settings
INI File Settings
Appendix 2: INI Hardware Settings
Dialogic T1
Dialogic
Voicecard INI's
Dialogic
Dialogic T1
Appendix 3: Log Messages
Categories of Log Messages
Overview
System Check Messages
ODBC Error Messages
SQL ODBC Error Messages
Data Control Access Error Messages
Runtime Error Messages
VoiceError Event
Other Log Messages
Trappable Error Codes
NLog Enumerations
NLog Enumerations
Appendix 4: VBVConfig
Overview
Using
Appendix 5: VoiceInterfaceInstaller
Overview
Installing
Using
Appendix 6: Tone analysis
Call progress (tone) analysis in connected state
VBFax
Appendix 7: Fax File Formats
Appendix 8: Fax Constants